FAQ

Perourtemsofsenice, weresenetherighito rehuse or cancelany buk onderpacedon our ebsit.Tlisincludes onders placedvia the sameacount.austomet. aentmehod. adres andlorotheronderthatis nientifed as fraudulent.We reserve the right to prohibit purchases ofany products intended for resale.distribution, etc.unless the purchase is made bya pre-auaifed vendor

We ship orders Monday through Friday, excluding holidays. UPs Ground - delivered in 5-7 business days These are estimated delivery times and commence from the date of dispatch. There might be a delay in receiving your orders during sale events,special holidays, and inclement weather.

We do our best to combine orders into as few shipments as possible.

To ensure prompt delivery for all orders, we are not offering expedited shipping at this time.

Once you click Check Out, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our Return Policy Please note that Customized products are not eligible for returns or cancellations.

The warranty on our drinkware and food containers (not including lids, seals and straws) wil last the life of the product

All Starry Melody items camply with Prop 65 and FDA requirements.Also,all contact surfaces are guaranteed to be safe and BPA-Free.The steel we use is 18/8, or grade 304,otherwise kmown as food-grade staines stel.Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.

We use a BPA-free polypropylene for the outer plastic material on our stoppers. This plastic is safe to use with food and beverages

You may use any soft brush to clean your Starry Melody vacuum botle or food jar.Please do not use a metal brush,as this could scratch the stainless-steel surfaces